Our Rental Policies
Please read and understand our policies before placing an order. If you need clarification or have any questions, please ask first. Do not place an order if you do not agree to our policies.
Reservations:
Reservations are made on a first come first served basis. No reservation is complete until we have received a deposit equal to or greater then 30% of your total order.
Payment:
Person who makes reservation is responsible for payment. If you are ordering for someone else, it is your responsibility to get reimbursement from them. We accept Visa, Master Card, Discover, cash and checks that have been pre approved. If paying by a check you must mail in your final payment at least 2 weeks before the day your equipment is scheduled to be delivered.
* WE DO NOT ACCEPT CHECKS UPON DELIVERY!
Deposits:
A minimum of 30% is required NO EXCEPTIONS! Deposit is due at time of reservation. If you cancel, your deposit will be retained as a credit on file so you do not lose your deposit, but you will not receive a refund. You will have a credit on file for a future rental. If you cancel within 2 weeks of the date of your event, you do lose your deposit and will have no credit unless cancellation is weather related within reason. NO EXCEPTIONS!
Deliveries:
We set the delivery time! We have lots of deliveries to make and you need to accept delivery at the time you are scheduled. We give a 2 hour window and rarely run late if ever. If you require a certain delivery time you will be charged a fee. Person accepting delivery must be 18 years of age or older with proper identification. Upon delivery payment is to be received and all paperwork to be signed before equipment is setup. If we have to wait on you at delivery time, we charge $25.00 per hour, per man on job after waiting 10 minutes for any reason.
Setup of Equipment:
All equipment is to be delivered to ground level and we need to be able to get delivery vehicle within 100 feet of setup/delivery area. If equipment has to be carries more then 100 feet an additional fee of $65.00 will be charged. Area where equipment is to be setup needs to be clean and clear of debris, sticks, rocks, trash, dog dirt, etc. WE DO NOT SETUP or BREAKDOWN tables and chairs. Setup and breakdown of tables and chairs is available for those who need it for an additional fee and must be discussed at time of reservation. WE DO NOT SETUP in mud or sand.
Damaged or Missing Equipment:
You will be charged for any equipment that is damaged or missing while in your possession. NO EXCEPTIONS.
Weather:
We do not setup in high winds or heavy rain. Dry inflatable's are not to be used in the rain. Tents are temporary structures and can be dangerous in severe weather conditions. Exit tent immediately.